Our products ship directly from production, so we cannot take back items for change of mind — except where the law where you live gives you that right (see below).

Faulty, damaged or wrong item

If something arrives damaged, faulty, or is not what you ordered, email us within 30 days of delivery with your order number and a photo. We will send a replacement or refund you in full, including shipping. If we need the item back, we pay for the return.

Change of mind

We do not accept returns for change of mind. This does not affect your statutory rights.

Customers in the UK, the EU and Norway

You may cancel your order for any reason within 14 days of receiving it. Email us within that period to tell us, then send the item back within 14 days, unused and in its original packaging. Return shipping is paid by you, and we will send you the return address. Once it arrives, we refund the price and the original standard delivery cost within 14 days, to your original payment method.

Hygiene items

Cleaning tablets, wipes and foam cannot be returned once the seal is broken, for hygiene reasons. This does not apply if the item is faulty.

Refund timing

Approved refunds go back to the original payment method within five business days. How quickly they appear after that depends on your bank.

How to start

Email support@getthesmilekit.com with your order number. We reply within two business days.